Support Services

Supporting quality care

We believe quality childcare is more than about individual care, it must be all encompassing, and include parent support as well as  the environment in which your child’s care is delivered. Sunhill has invested heavily in these areas; all of our nurseries have the additional support of individual managers solely responsible for nursery operations, customer support, quality assurance, and nursery facilities.

Central Support Services

Each of our nurseries is lead by an experienced, qualified, childcare professional. We believe this role is critical in the quality of care received by children attending our nurseries. Therefore we employ a dedicated central team who undertake many of the operational tasks involved in running a nursery, so that our nursery management can concerntrate on the needs their children and families.

Parent Liaison

Our team provides monitoring, support, training and development to nursery managment and their staff teams, thereby ensuring high quality care and education is mainatained at the forefront of our company ethos, along with a strong focus on customer service and value for money.

Our Central Support Services team is located in North Hertfordshire, with easy access to all of our sites, and operates from 8.30am to 5.30pm Monday to Fridays. Our team are there to assist you with all administrative queries from nursery fees, tax free childcare and salary sacrifice schemes to Free Early Education Entitlement for 2, 3 and 4 year olds. They are also the first port of call to any other departments.

To ensure we recruit and retain the best mix of professionals and trainee staff to care for your children, our HR Team offers support and guidance to our Nursery Managers on employment matters working directly with individual staff members, where appropriate, to improve performance and develop further skills.

Sunhill’s approach to quality

At Sunhill Daycare, we are committed to providing continuous high quality care and education. We promote interesting and challenging learning experiences through care, ensuring that all children form secure emotional attachments with key persons, and provide a base for children to develop their independence and exploration, whilst understanding how to manage risks and challenge. This ensures children are well prepared for the next stage in their learning. We aim to provide high quality education through varied and imaginative experiences for children, and involve parents with their child’s learning and development.


Kirsty Love, EYPS, Early Childhood Studies MA + BA (Hons) Head of Childcare and Compliance

Ofsted inspections are usually only carried out once within a 47 month cycle. At Sunhill Daycare we provide more rigorous monitoring by employing Quality Assurance Operatives to provide regular inspection visits at each nursery, based on Ofsted guidance.

Our Quality Management Team oversees care, compliance and education, providing advice, support, training and challenge to nursery managers and practitioners. Pre-arranged and unannounced visits take place at all nurseries monthly to ensure that agreed company quality standards are maintained, adhering to the Early Years Foundation Stage and meeting standards set by Ofsted, including:

  • Children’s well-being, ensuring that strong care practices help children feel emotionally secure and physically and emotionally healthy.
  • Ensuring children’s needs are met through planning, observation and assessment, monitoring the impact that practitioners teaching has on children’s learning and development in all areas of learning
  • Monitoring the effectiveness of leadership and management within the setting, including staff training, mentoring, and identifying and driving plans for improvement.

Unannounced spot checks ensure continuity of care


Steve Moss – Head of Projects & Facilities

Project & Facilities Management

Whether an urgent maintenance requirement or legislation changes having in-house Projects & Facilities Management enables Sunhill Daycare to react quickly any situation. Sunhill nurseries are fully maintained ensuring children, parents, staff, and visitors are in safe hands whilst on our premises. We operate several in-house managed maintenance procedures including:

Scheduled Maintenance

Servicing of equipment, PAT testing, Fire system & Gas safety certifications carried out by approved engineers.

Unplanned Maintenance

All the nurseries premises and equipment have an ongoing level of wear and tear which is reported back to facilities management who either rectify the problem or organise tradesmen to rectify dependant on the level of urgency and priority.

Planned Maintenance

Facilities management play a proactive roll in monitoring all areas of the nurseries on a regular basis both internally and externally to enable forward planning of future works and refurbishments.

Health & Safety

This area is taken very seriously within the company and facilities management are responsible for maintaining a safe environment. This may involve investigating issues of concern and implementing any changes or procedures that are required. This may include working in conjunction with Environmental Health, Health and Safety Executive (HSE) and local Fire and Safety Authorities. CCTV is installed all Sunhill nurseries monitoring both internal and external children’s activity areas for the security of children, staff and parents.

Risk Assessments

Rigorous risk assessment procedures cover all areas of nursery operations; Sunhill’s continuous improvement philosophy ensures constant monitoring of areas affected by risk within individual nursery settings.

Environmental Health

Facilities management carry out continuous unscheduled inspections in all areas of the nurseries focusing on general cleanliness and hygiene, including in kitchens, WC’s and children’s nursery rooms.

Project Management

We have the capability to manage projects from initial concept design to final fabrication using in-house AutoCAD drawing software. This encompasses minor room layout changes to entire new nursery projects, for example our recently completed Granta Park nursery.

Data Systems and Security

Safeguarding and Security means a lot to us…
We are committed to safeguarding and promoting the welfare of children. We want to assure you that your child’s data is safe. Here is some information about Connect Childcare’s security to put your mind at rest.

Data Protection

Connect Childcare are ISO9001 certified and are registered with the Commissioners Office (ICO). They have strict processes that ensure that they comply with GDPR and put the safety of your data first.


iConnect and ParentZone are protected by above industry standard HTTPS connections using the same security certificate technology used by internet banking. When data is being transferred to or from ParentZone and iConnect it is protected by TLS Certificates, so your children’s photos/data are always safe.

Extra Measures

To ensure Connect Childcare have a strong defence, they regularly conduct internal and external penetration tests with clear goals to identify any vulnerabilities within their technology, processes and team. They operate an automated vulnerability assessment programme which regularly scans all of their systems. It delivers a prioritised list of any critical issues and they ensure any risks are removed immediately.


Connect Childcare are fully GDPR compliant. You can find out more about Connect Childcare’s GDPR and Security processes by downloading this factsheet.

  • About Us

    Sunhill’s nurseries provide a happy, caring and secure environment for children aged from 3 months, where assisted by professional carers, teachers and peer presence, children rapidly gain confidence, knowledge and ability.

  • Contact Us

    Support Services
    Sunhill Daycare (Europe) Limited
    PO Box 157
    Royston Hertfordshire
    SG8 9WY

    Tel: 01763 247474
    Fax: 01763 243033